Hard skills, also called technical skills, are any skills relating to a specific task or situation. It involves both understanding and proficiency in such specific activity that involves methods, processes, procedures, or techniques. These skills are easily quantifiable unlike soft skills, which are related to one’s personality. These are also skills that can be or have been tested and may entail some professional, technical, or academic qualification.
Good customer service is the foundation of success in the business world. The success of a business enterprise without good customer service is just unimaginable.… Read More »What are the three key elements of good customer service?
Who is more important employee or customer? It is an exciting topic, isn’t it? Customer is the revenue provider of a company, but how can… Read More »Who is more important employee or customer?